Privacy Policy

Last updated: August 25, 2026

1. Introduction

This Privacy Policy explains how Colcado Hosting ("Colcado", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, create an account, purchase a VPS, or otherwise use our services.

Colcado Hosting is the data controller responsible for the processing of your personal information described in this Privacy Policy.

We respect your privacy and process personal information in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use Colcado Hosting, we may collect the following information:

Account Information

When you create an account, we may collect:

• Name
• Email address
• Username
• Password or password-related authentication information
• Account preferences
• Other information you provide during registration

Passwords are stored using appropriate security measures and are not stored as plain text.

Billing Information

When you purchase a VPS or add funds to your account, we may collect information necessary to process and manage the transaction, such as:

• Billing information
• Transaction details
• Payment status
• Invoice information
• Account balance and credit information

Payment information may be processed directly by third-party payment providers. We generally do not store complete payment-card details on our own systems.

VPS and Technical Information

When you use our VPS services, we may process technical information associated with your service, including:

• VPS IP address
• Server and service identifiers
• Connection information
• Provisioning and service status
• Security and abuse logs
• System and network logs where necessary for security, troubleshooting, and service operation

Website and Device Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Referring website
• Pages visited
• Date and time of access
• Basic website activity and access logs

Support and Communications

If you contact us or submit a support request, we may collect and retain:

• Your name
• Email address
• Support messages
• Attachments or information you provide
• Communication history
• Information necessary to resolve your request

3. How We Use Your Information

We may use personal information to:

• Create and manage your account
• Process orders and payments
• Provision and manage VPS services
• Provide customer support
• Send service-related notifications
• Process invoices and account balances
• Detect and prevent fraud and abuse
• Protect the security and reliability of our services
• Investigate security incidents
• Monitor and troubleshoot technical problems
• Comply with applicable legal obligations
• Enforce our Terms of Services and Acceptable Use Policy
• Improve our website and services
• Communicate important changes regarding your account or services

We do not use your information for purposes unrelated to our services unless permitted by law or you have provided appropriate consent.

4. Legal Bases for Processing

Where applicable under the GDPR or other relevant data protection laws, we process personal information based on one or more of the following legal bases:

Contract

Processing is necessary to provide services you have requested, manage your account, process orders, and fulfill our contractual obligations.

Legitimate Interests

Processing may be necessary for legitimate interests such as:

• Preventing fraud and abuse
• Maintaining service security
• Protecting our infrastructure and customers
• Troubleshooting and improving our services
• Responding to support requests
• Enforcing our Terms

Legal Obligations

We may process and retain information when necessary to comply with legal, tax, accounting, regulatory, or other legal requirements.

Consent

Where required, we may process information based on your consent, such as for certain optional marketing communications or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Keeping you signed in
• Maintaining sessions
• Remembering preferences
• Protecting accounts and preventing abuse
• Understanding website usage
• Improving website performance

Some cookies may be necessary for the operation and security of our website, while others may be optional.

You can control or disable cookies through your browser settings. Disabling certain cookies may cause some website features to stop functioning correctly.

6. Third-Party Services

We may use third-party service providers to help operate Colcado Hosting.

These services may include providers used for:

• Payment processing
• Email delivery
• Authentication
• Website analytics
• Fraud prevention
• Security
• Customer support
• Infrastructure and VPS operations

Third-party providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

We do not sell your personal information to third parties.

7. VPS Customer Data

Customers may store their own files, applications, databases, and other information on their VPS.

Customers are responsible for the information and content they choose to store or process on their VPS.

We do not intentionally access customer files or content except when reasonably necessary to:

• Provide technical support requested by the customer
• Investigate security incidents
• Investigate abuse
• Prevent or address service disruption
• Comply with applicable law or valid legal requests
• Protect our services, customers, or infrastructure

We may process technical information such as network and security logs when necessary to operate and protect our services.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

• Encryption of data transmitted between your device and our website
• Access controls
• Authentication mechanisms
• Monitoring for suspicious activity
• Security logging
• Restricted access to personal information

However, no online service can guarantee absolute security.

You are also responsible for protecting your account credentials and maintaining appropriate security on your VPS.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information
• Whether your account remains active
• Our business and operational requirements
• Legal, tax, and accounting obligations
• Fraud and security requirements
• The resolution of disputes or claims

When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

10. International Data Transfers

Depending on the services and providers we use, personal information may be processed or stored in countries outside your country of residence.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws.

This may include the use of appropriate contractual or other legally recognized safeguards.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include:

• Right of access — request access to personal information we hold about you.
• Right to rectification — request correction of inaccurate or incomplete information.
• Right to erasure — request deletion of personal information where legally applicable.
• Right to restriction — request that we limit certain processing.
• Right to data portability — request certain information in a structured, commonly used format.
• Right to object — object to certain types of processing.
• Right to withdraw consent — withdraw consent where processing is based on consent.

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, contact us using the contact information provided on our website.

12. Children's Privacy

Our services are not intended for individuals who are not legally permitted to enter into a binding agreement.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Data Breaches

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and remediate the incident.

Where required by applicable law, we will notify affected individuals and/or relevant authorities.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to periodically review this Privacy Policy.

15. Contact

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us using the contact information published on the Colcado Hosting website.

Colcado Hosting

Website: Colcado Hosting

Privacy Contact: [email protected]

By using Colcado Hosting, you acknowledge that you have read and understood this Privacy Policy.